Programs and Registration

CLICK HERE TO DOWNLOAD THE WINTER 2018 PROGRAM GUIDE!*
Still browsing through the Fall 2017 program guide? Click here.

2 Easy Ways To Register

Registration for Spring 2018 will begin on Wednesday, March 14th at 9:00AM online, in person or over the phone.
1. Visit www.vancouver.ca to register online.
2. Register in person at the Trout Lake Community Centre (3360 Victoria Drive, Vancouver, BC) or call us over the phone (604-257-6955).
*Please note: You can now register for all Birthday Party programs on line, by phone, in person.

Online Registration

If you are new to online registration please set up an account 48 hours prior to registering for your class. Please contact us if you would like us to set up an account for you, or you require assistance accessing your account. Registration is first-come, first served. Programs may fill up quickly so don’t delay!

Registration Policy

*Registrations are non-transferable to another person.
*Persons may register for themselves, their family members, and a maximum of one other person.
*Programs that do not reach minimum may be cancelled.

Convenient Payment Options

Participate on your own terms through our convenient drop-in and registration options. We accept Visa, MasterCard and American Express for online and phone registration, and in person registration also accepts cash and debit. Cheques are accepted for Association Programs only. N.S.F cheques will incur a $35 fee.

Refund & Transfer Policy

Programs
*Full refunds and transfers to another program will be issued for any program cancelled by the Association.
*Full refunds and transfers to another program, minus the $5.00 administration fee, will be issued to the purchaser with a full 48 hours’ notice
*For refund & transfer requests received up to 24 hours after the second class, the purchaser will be charged the $5.00 administration fee and the cost of the first two classes.
*Cancellation requests cannot be submitted by email or 311 calls.
Birthday Parties
*Full refunds, minus an administration fee, will be issued to the purchaser with a full 14 days’ notice. Note that 14 days includes weekend days
All Camps, Workshops and Tours
*Camps run Monday to Friday
*Full refunds, minus the administration fee, will be issued to the purchaser with a full 7 days’ notice. Note that 7 days includes weekend days. For example, if a camp is planned for July 10th at 9:00 am a request for cancellation must be received by 9:00 am on July 3rd.
*Refund requests received after the 7 day period will be will not be issued any refund.

Financial Assistance / Leisure Access Program (LAP)

Individuals and families requiring financial assistance may be eligible for subsidy through the Vancouver Park Board’s Leisure Access Program. Those with a valid leisure access card can receive up to 50% discount towards program and fitness centre fees (single admissions and monthly passes) at Trout Lake. For more information about the LAP program, please call 604.257.8497 or visit the Access Service LAP Website.

Privacy Policy

In the course of providing programs and activities, the Vancouver Board of Parks & Recreation collects personal information from members and other individuals who participate in classes, workshops, events or other facility uses. This information may be used for the provision of services, communication, processing payments and/or statistical purposes. We respect the importance of protecting the personal information and do not release it to other persons, companies or agencies. For more information on this subject, please call 604.257.6955.