Registration

Registration can be done online, in person or over the phone.

• Visit recreation.vancouver.ca to register online
• Register in person at the Trout Lake Community Centre (3360 Victoria Drive, Vancouver, BC)
• Call us over the phone* at 604-257-6955

* Note: The phone line can be quite busy so please have your credit card number and the activity number ready before you call.

Online registration

• If you are new to online registration please set up an account 48 hours prior to registering for your class.
• Please read these tips or contact us if you would like us to help set up an account for you, or you require assistance accessing your account.
• Registration is first-come, first-served. Programs may fill up quickly so don’t delay!

Registration policy

• Registrations are non-transferable to another person.
• Persons may register for themselves, their family members, and a maximum of one other person.
• Programs that do not reach minimum may be cancelled.

Programs

• Full refunds and transfers to another program will be issued for any program cancelled by the Association.
• Full refunds and transfers to another program, minus a $5.00 administration fee, will be issued to the purchaser if requested a full 48 hours before the program starts.
• For refund & transfer requests received up to 24 hours after the second class, the purchaser will be charged a $5.00 administration fee and the cost of the first two classes. After this time there is no refund.
• Cancellation requests cannot be submitted by email or 3-1-1 calls.

Birthday parties

Full refunds of birthday party packages, minus an administration fee, will be issued to the purchaser if requested a full 14 days’ prior to the party date. Note that 14 days includes weekend days.

All camps, workshops and tours

• Camps run Monday to Friday
• Full refunds, minus the administration fee, will be issued to a purchaser if requested a full 7 days before the start date. Note that 7 days includes weekend days. For example, if a camp is planned for July 10th at 9:00 am a request for cancellation must be received by 9:00 am on July 3rd.
• Refund requests received after the 7 day period will be will not be issued any refund.

Privacy policy

In the course of providing programs and activities, the Vancouver Board of Parks and Recreation collects personal information from members and other individuals who participate in classes, workshops, events or other facility uses. This information may be used for the provision of services, communication, processing payments and/or statistical purposes.

We respect the importance of protecting the personal information and do not release it to other persons, companies or agencies.

For more information on this subject, please call 604-257-6955.